Legal and compliance
Policies, terms and important travel information.
Find the documents that explain how bookings, payments, personal information, cancellations, travel responsibilities and support processes are handled.
Privacy and consent
4What we hold, why we hold it, and the choices that stay yours.
- How cookies are used on this websiteWhat each cookie does, who sets it, how long it lasts, and how to change your choices.Version 2.2In force from 1 June 2026
- How we use and protect personal informationWhat we collect, why we collect it, who sees it, how long we keep it and the rights you have.Version 4.1In force from 1 June 2026
- Why health, dietary and accessibility information may be requestedWhat we ask for, who can see it, how it is protected and when it is deleted.Version 1.3In force from 1 June 2026
- Your choice about photography and mediaWhat may be photographed, where it may be used, and how to decline or withdraw permission.Version 1.2In force from 1 June 2026
- Cookie preferencesChange or withdraw what this website may use, category by category. Rejecting is exactly as easy as accepting.A control, not a document
Booking and payments
3What you agree to when you book, and what happens if plans change.
- How payments, balances and refunds are handledAccepted methods, deposit and balance rules, failed payments, and where a refund goes.Version 2.4In force from 1 July 2026
- The terms that apply when you book a journeyHow a booking is formed, what each side is responsible for, and what happens when something changes.Version 3.2In force from 1 July 2026Recently changed
- What happens when a booking changes or is cancelledThe bands that decide a refund, the difference between you cancelling and us cancelling, and the alternatives worth considering first.Version 3.2In force from 1 July 2026
Website and accessibility
3Using this website, reaching us, and raising a concern.
- How to raise a concern or complaintWho reads a complaint, how long each stage takes, and where to go if we cannot resolve it.Version 1.3In force from 1 June 2026
- Our commitment to accessible travel informationWhat we aim for, what we know is not yet right, and how to tell us about a problem.Version 1.4In force from 1 July 2026
- Terms for using the Global Tamil Travels websiteUsing this website, what the content is and is not, and the limits of our responsibility for it.Version 2.0In force from 1 June 2026
International travel
1Where responsibility sits for visas, entry and documents.
The version that applies to you is the one you accepted.
When you book, the version of the booking terms in force at that moment is stored against your booking. Updating a document here does not change what you agreed to. If a change ever does need your review, we write to you about it rather than relying on you noticing.